Helpdesk Operator job vacancy at Department of Agriculture

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The Department of Agriculture, Land Reform and Rural Development is recruiting and invites applications for the vacancy: HELPDESK OPERATOR REF NO: 3/2/1/2023/628.

Closing Date: 09 October 2023 at 16h00

The Department of Agriculture and Rural Development is an equal opportunity, affirmative action employer with clear employment equity targets.

Applications are hereby invited for the filling of the vacant posts, which exist in the Department of Agriculture and Rural Development.

SALARY: R241 485 per annum (Level 06)
CENTRES: Gauteng (Pretoria)


Applicants must be in possession of a Grade 12 Certificate and National Diploma or Degree in Information Technology (National Diploma, Bachelor of Science, B-Tech). Minimum of 1-year experience in call centre environment.

Job related knowledge: Government system and structures. Understanding of the management information and formal reporting system. Professional office etiquette. Knowledge of office administration

Job related skills: Good Interpersonal skills. Communication skills (verbal and written). Organisational and planning skills. Good reporting skills. Computer literacy.

Good Interpersonal relations skills. Ability to take initiative and work independently. Ability to maintain confidentiality.


Log the reported incident and provide the user with a reference number. Update user details on the call logging system. Capture the user incident as per the user description.

Provide reference number to the user. Prioritise, categorise and allocate logged incidents according to the identified impact and urgency to the business.

Provide 1st line assistance support on an incident that requires procedural resolution and does not need technical expertise. Render trouble shooting service where required and resolve calls on first line where

Capture the trouble shooting activates performed to assist the next level of support to minimise mean time to resolve. Follow up with users / technical support teams on requests with missing information and on nonacknowledged allocated incidents.

Provide feedback to users on the status of their logged incidents. Communicate with technical teams to acquire information on actions taken on logged incidents.

Communicate overall analysis of Logged calls, identify and report on trends in different support groups and service categories



Applications can be submitted by post to: Private Bag X833, Pretoria, 0001 or hand delivered during office hours to: 600 Lilian Ngoyi Street (formerly known as Van der Walt Street), Berea Park, Pretoria, 0002 or to Agriculture Place, 20 Steve Biko (formerly Beatrix) Street, Arcadia, Pretoria, 0083.

Applications should be submitted on the prescribed 2021 Z83 form obtainable from all Government Departments or can be downloaded from the link at the bottom of this post.

Applicants must utilize the most recent Z83 application for employment form, and failure to do so will results in disqualification.

The Z83 form must be fully completed, duly signed, dated and initialed by the applicant.

Download the advert in PDF form from the link below, as well as the new Z83 form.


Ms T Yenana Tel No: (012) 312 8148


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