ICT Technician job vacancy at the Department of Cooperative Governance

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The Department of Cooperative Governance is hiring and invites applications for the vacancy: ICT TECHNICIAN REF NO: H&SCOGTA018.

  • Closing date: 26 May 2023 at 16:00
  • Salary: R241 485 per annum)

CENTRE: Pretoria

REQUIREMENTS: A Grade 12 Certificate, a three-year Bachelor’s degree or a three-year National
diploma in Information Technology / Systems or equivalent qualification (NQF level 6 or 7 as recognised by SAQA) with 2 year experience in offering IT technical support services.

Additional Requirement: Proficient in MS Excel and MS Word, MS Project and MS PowerPoint.

Generic Competencies: Quality of work. Reliability. Initiative. Interpersonal Relations. Teamwork. Planning and Execution.

Technical competencies: Knowledge of Microsoft environment (e.g. Microsoft Certified Solutions Associate (MCSA)/ Microsoft Certified System Engineer (MCSE)/ A+/N+. Knowledge of transversal systems (BAS, LOGIS and PERSAL). Information Technology Infrastructure Library (ITIL) foundation.

DUTIES: The successful candidate will perform the following duties: Provide IT 1ST AND 2ND line support to all end users. Resolve incidents in accordance with the agreed processes daily, must ensure the processes defined for the environment are complied with.

Escalation incidents through automated escalation tool based on service levels and manual escalation based on incident monitoring and tracking activities.

Ensure proactive detection of incidents through available tools i.e monitoring, events, and alerts. Participate in identifying gaps and risks in the current processes and technical environment to ensure continuous improvement of the ICT services.

ENQUIRIES: Ms K Mpudi Tel No: 012 334 0829

APPLICATIONS: Applications may be submitted electronically via email at: [email protected]
For application enquiries contact Elginita Moodley Tel No: 011 468 4192.

NOTE/ Instruction: Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at

Received applications using the incorrect application for employment (old Z83) will not be considered. Each application for employment form must be fully completed, initialled and signed by the applicant (Part F must be answered and declaration must be completely signed).

Failure to fully complete, initial and sign this form may lead to disqualification of the application during the selection process.

Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert.

Applicants who do not comply with the above-mentioned instruction/ requirements, as well as applications received late will not be considered.

The Department does not accept applications via email or fax.


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