The Community Schemes Ombud Service is hiring Customer Service Agents [x4 posts]
The Community Schemes Ombud Service is hiring and invite applications for the vacancy: CUSTOMER SERVICE AGENTS X4 (Ref. CSOS/CSA/HD/05/23).
Closing date: 15 May 2023
This position reports to the Customer Service Supervisor and offers a total cost to company package of R387 110.00 per annum.
Requirements
- Matric + Call Centre Certificate or Equivalent
- 1 year of working experience in Contact Centre or Administration support role.
- 2 Year Diploma in Call Centre will be an added advantage.
- Legal Qualification will be an added advantage.
- Advance knowledge of customer service
- Knowledge of good governance.
- General knowledge of the broader political, economic, and social environment.
- Advanced MS Office (Word, Excel, and PowerPoint).
Key Performance Areas
- Provide customer service and support the optimization of the section.
- Record all telephone calls/walk-ins from members of the public and community schemes.
- Develop and maintain relationships with customer.
Applications
Applications, including a covering letter and accompanied by a CV and certified copies of qualifications, must be addressed to the Executive Corporate Affairs, Mr. Lesiba Seshoka and e-mailed to: [email protected]
CLOSING DATE: 15 May 2023.
Enquiries: HR Department, tel. (010) 593-0533/ (087) 288 9690
Background checks on the preferred candidates will be conducted prior to an appointment. Applicants who do not receive any response within 4 weeks of the closing date must regard their applications as unsuccessful.
People with disabilities are encouraged to apply.
