The Community Schemes Ombud Service is hiring Customer Service Agents [x4 posts]

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The Community Schemes Ombud Service is hiring and invite applications for the vacancy: CUSTOMER SERVICE AGENTS X4 (Ref. CSOS/CSA/HD/05/23).

Closing date: 15 May 2023

This position reports to the Customer Service Supervisor and offers a total cost to company package of R387 110.00 per annum.


  • Matric + Call Centre Certificate or Equivalent
  • 1 year of working experience in Contact Centre or Administration support role.
  • 2 Year Diploma in Call Centre will be an added advantage.
  • Legal Qualification will be an added advantage.

  • Advance knowledge of customer service
  • Knowledge of good governance.
  • General knowledge of the broader political, economic, and social environment.
  • Advanced MS Office (Word, Excel, and PowerPoint).

Key Performance Areas

  • Provide customer service and support the optimization of the section.
  • Record all telephone calls/walk-ins from members of the public and community schemes.
  • Develop and maintain relationships with customer.


Applications, including a covering letter and accompanied by a CV and certified copies of qualifications, must be addressed to the Executive Corporate Affairs, Mr. Lesiba Seshoka and e-mailed to: [email protected]

CLOSING DATE: 15 May 2023.

Enquiries: HR Department, tel. (010) 593-0533/ (087) 288 9690

Background checks on the preferred candidates will be conducted prior to an appointment. Applicants who do not receive any response within 4 weeks of the closing date must regard their applications as unsuccessful.

People with disabilities are encouraged to apply.


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