Department of Employment is hiring a Walk-in Centre Agent | APPLY WITH GRADE 12, NO EXPERIENCE

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The Department of Employment and Labour is hiring and invites applications for the vacant post of AGENT: WALK-IN-CENTRE REF NO: HR 5/1/2/3/21

CLOSING DATE: 03 April 2023 at 16:00 (Late applications will not be considered)

SALARY : R218 064 per annum

CENTRE  :  Compensation Fund, Pretoria

REQUIREMENTS: Grade 12. No Experience. Knowledge: Compensation Fund mandate. Contact Centre vision and objectives.

Contact Centre performance requirements. Compensation Fund products. Compensation Fund Value Chain. Relevant Fund policies, procedures and processes. Customer care (Batho Pele Principles).

Fund values. Legislative Requirements: COIDA act, Regulations and Policies. Public Service Act. Occupational Health and Safety Act (OHS).

PFMA and National Treasury Regulations. General knowledge of the Public Service Regulation. Skills: Technical Proficiency in Customer Care.

Business writing skills. Information technology skills. IT operating systems.

Data capturing. Data and records management. Telephone skills and Customer Care etiquette

DUTIES : Attend to public enquiries. Make effective use of integrated information system. Perform continuous process improvement.

APPLICATIONS : Applications, quoting the relevant reference number must be forwarded to Chief Director: Corporate Services: P O Box 955, Pretoria, 0001

Or hand deliver at 167 Thabo Sehume & Madiba Street, Delta Heights Building

Applications must be submitted on a duly completed New Z83 form obtainable from any Public Service Department or on the bottom of this article.

It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).

All instructions on the application form must be adhered to. Failure to do so may result in the rejection of the application.

FOR ATTENTION : Sub-directorate: Human Resources Planning Practices and Administration, Compensation Fund.

ENQUIRIES : Ms EN Mokgalapa at (082) 783 9414

Closing date: 03 April 2023 at 16:00

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