Eskom is hiring Service Agents x18 posts

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The Eskom Contact Centre department is recruiting and invites applications for the vacant posts of Service Agent X18 (Distribution).

Location : KwaZulu-Natal

Area of Speacialization : To provide a professional service to all customers via all available mediums.  (Note that this is an internal vacancy).

Minimum Requirements

  • Qualification(s): Relevant 3 years Diploma or related
  • Experience: 3 years related experience (working with customers /customer relations)

Skills and Competencies
1. Behavioural:

• Integrity
• Honesty
• Trustworthiness
• Professionalism

2. Leadership:
• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing

3. Knowledge:
• Organisational knowledge (Eskom)
• Ability to deal with stress
• Report compilation
• Service Delivery Training
• Effective Time Management

4. Skills:
• Interpersonal skills
• Planning and organisational skills
• Customer Service and product skills

• Telephone skills
• Computer skills
• Communication skills

5. Attributes
• Clearly define attributes such as colour blindness and physical disabilities that might hinder performance

6. Assessment
• Clearly define the means through which the actual job requirements will be measured at or after the interview.

In other words, those key elements that must demonstrated by the individual in order to assure capability.

Key Responsibilities
• Handling inbound interactions
• Handling back office activities (Non-Technical Dispatch and Follow-ups)

• Handling Multi-media activities and Outbound (Proactive Customer Interaction) Campaigns
• General Customer interaction and service improvement

• Supports Marketing, Sales and Customer Service Processes
• Vending Prepaid and Easy pay

​If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.

Closing Date : 21 March 2023

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