Lufthansa InTouch Group in Cape Town is hiring and invites applications for various entry-level job opportunities with the German airliner.
Do you have a degree and, possibly, some professional experience? Are you fluent in English and can solve complex problems and come up with brilliant solutions?
Are you interested in challenges and willing to play a part in overcoming them? Can you see a project through to conclusion? If yes, Lufthansa Group are looking for you!
Global Service Desk Consultant
As a Lufthansa InTouch Group function, the Service Desk Consultant role is responsible for providing technical 1st-level support to the global LIT environment.
To maintain a written record of all incidents and tickets logged and comply with all Global IT and Security standards.
Requirements
- Knowledge and working experience in IT Service Desk and End-User IT support and/or Relevant IT qualification essential.
- Experience supporting booking systems like Amadeus is advantageous.
- Knowledge of intranet websites is advantageous.
- Good MS Office skills are essential.
Customer Service Consultant – French Market
Want to make someone’s day, every day? Join us!
Requirements
- 1 -2years Customer Service Experience
- Fluent in French both verbal and written.
- Valid Asylum Seeker or Refugee Status Document
- Proven customer service and sales skills.
- Good understanding of computer system and standard software.
- Availability and ability to work rotating shifts and public holidays
User and Systems Support Specialist
As a Lufthansa InTouch Group function, the User and Systems Support Specialist role is responsible, to provide advanced technical support to the 1st Level InTouch Service Desk team of Consultants, and comply with all Global IT and Security standards to support the User and Systems Support Teamleader.
Requirements
- 3-5 yrs experience in a Contact Centre technical environment
- IT qualification is highly advantageous
- Understand and experience supporting Genesys service center environments (Genesys SIP)
- Understanding, and experience supporting Virtual Desktop environments (Citrix)
- Highly, developed understanding and experience in supporting Security environments (2FA, Active Directory, VPN)
- Well-developed knowledge of telecommunication (voice, data networks) technology
- ITIL Services framework is essential
Financial Controlling Specialist
Are you intrigued by budgets, accounts payable and receivables and revenue accounting? Do you enjoy working with a global team and across different currencies?
Requirements
- University Degree in Business Administration with focus on Finance/Controlling or other relevant qualification essential
- 2+ years’ experience in financial controlling essential
- Proficiency in the Microsoft Office Suite (Vlookups, Hlookups, Pivot Tables, Sumif’s ), knowledge of Datev and SAP is beneficial
- Fluent in English (written and verbal) is required
- Excellent attention to detail & numerical comprehension
- High level of reliability, integrity, confidentiality, assertiveness, and responsibility
- Proven ability to work well with tight time frames
- Team player, proactive, self-motivated and analytical approach to work
- Excellent communication skills
Information Security Specialist
The Information Security Specialist works with the Information Security Manager/Local IT Team Leaders to ensure security-related services are functional on sites conducting regular internal compliance checks to ensure compliance with PCI requirements.
Requirements
- Tertiary Qualification/equivalent with working experience
- Min 2 yrs of experience in a similar role in a global company
- Worked in a process-driven environment with enterprise-grade edge security devices and NGFWs/ distributed Patch management systems, managing engine
- Enterprise-controlled AV systems/Symantec Endpoint Protection (SEP)/Vulnerability Scanning products/Rapid7 Nexpose/InsightVM/IT logging/analytical tools as SIEM/ SOAR advantageous
- IT Enterprise Architecture
