Department of Employment is hiring Client Service officer x3 posts | Grade 12, NO experience

South Africa’s Department of Employment and Labour is inviting applications for the vacant posts of CLIENT SERVICE OFFICER.

Closing date: 10 March 2023 at 16:00

CLIENT SERVICE OFFICER (X2 POSTS)

SALARY : R218 864 per annum
CENTRE :

• Labour Centre: Cape Town- Atlantis Satellite Office (Western Cape) Ref No: HR4/4/10/517 (X1 Post)
• Labour Centre: Worcester (Western Cape) Ref No: HR4/4/10/518 (X1 Post)

REQUIREMENTS : Matriculation/ Grade 12. No experience. Knowledge: All Labour Legislations and Regulations, Private Employment Agency regulations and related ILO conventions, Public Service Regulations, Public Service Act, Knowledge of the Departmental Policies, Procedures and Guidelines, Batho Pele Principles.

Skills: Interpersonal, Telephone etiquette, interviewing, Computer literacy, Communication, Ability to interpret legislation, Problem Solving.

DUTIES : Render services at help desk as first point of entry within the Registration Services. Render Employment Services to all the Clients who visit the Labour Centre.

Resolve all complaints on all Labour Legislations received from Clients. Receive all Unemployment Insurance Benefits Applications and Employer declarations.

Receive application forms in terms of Compensation for Injuries and Diseases Act (COIDA) and Employer registration forms for COIDA.

ENQUIRIES : Mr. Q Bowman Tel No: 021 441 8120

APPLICATIONS : Chief Director: Provincial Operations: PO Box 872, Cape Town, 8000 or hand deliver at: Department of Employment and Labour, No.9 Long Street, Cnr Riebeeck and Long Street Cape Town

FOR ATTENTION : Sub-directorate: Human Resources Management, Western Cape

CLIENT SERVICE OFFICER: UI REF NO: HR 4/4/8/833

SALARY : R218 064 per annum
CENTRE : Bloemfontein Labour Centre

REQUIREMENTS : Grade 12. Zero Experience. Valid Driver’s license. Knowledge: Unemployment
Insurance Act and Regulations, Unemployment Insurance Contributions, Public Finance Management Act, Treasury Regulations, Batho Pele Principles,

Department of Labour and UIF Policies and Procedures, UIF’s Vision, Mission and Values, Customer Care Principles, Departmental Policies, Procedure and guidelines.

Skills: Interviewing, Communication, Listening, Conflict Management, Computer literacy, Time Management, Customer Relations, Analytical, Interpersonal, Telephone etiquette.

DUTIES : Provide Screening Services. Process application for UIF benefits. Register payment continuation forms. Provide administrative functions.

ENQUIRIES : Mr. M Ndlela Tel No: (051) 411 6403

APPLICATIONS : Provincial Office, Private Bag X 522, Bloemfontein, 9300 Or hand deliver at Laboria House, 43 Charlotte Maxeke, Street, Bloemfontein.

FOR ATTENTION : Sub-directorate: Human Resources Operations, Free State.

Instruction: Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from below.

Closing date: 10 March 2023 at 16:00